Here at Epic Findings, we're dedicated to ensuring your shopping experience is not only exceptional but also hassle-free and enjoyable.
30-Day Return Policy
We happily welcome returns for refunds or exchanges within 30 days from the original delivery date, provided you can show proof of purchase. To initiate a return, simply request it through our contact section to receive a return merchandise authorization (RMA) number. Please keep in mind that returns without an RMA number may experience processing delays for refunds or exchanges and are subject to approval.
When you request an RMA, we'll provide a pre-paid shipping label at no cost to you. It's important that items are returned in their original, unaltered condition.
Exchanges
We believe in keeping our customers smiling, and that includes making sure you get exactly what you want. If you'd like to exchange your item, here's how we can make it happen:
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Choose Your Happy Swap: Feel free to pick another product that's just as awesome and of equal or lesser value. We want you to love your choice!
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Upgrade Delight: If you've got your eye on something a bit fancier with a higher price tag, that's totally cool too! You can definitely go for the upgrade, but just a heads up, you'll be responsible for covering the price difference. We promise it's worth it for that extra touch of joy.
Refunds
After a thorough examination and processing, refunds will be credited within the designated 3 – 5 business days. It's important to note that refunds will exclusively be issued to the original payment method. If accessibility to your original payment method has been compromised, we kindly advise reaching out to your respective bank or agency to facilitate the retrieval of your funds.
If your refund hasn't materialized after the stipulated 5 business days, we recommend initiating contact with your bank, credit card issuer, or payment processing company. Please understand that financial institutions may exercise caution by holding funds, contributing to a potential delay in the refund process. Your patience during this process is greatly appreciated.
Damages and Missing Packages
Hey there! If your product endured a wild journey and arrived damaged, snap some pics of the damage and keep all the packaging goodies intact. Shoot us an email at support@epicfindings.com, and we'll guide you on how to make that return happen.
Returns After 30 Days
Returns beyond the 30-day window will be subject to individual consideration at our discretion. No shipping labels will be provided for items returned after this period, and restocking fees will be applicable. For items valued over $75.00, we recommend opting for a traceable shipping service or purchasing shipping insurance, as we cannot guarantee the successful receipt of your product.
Non-Refundable Items
Regrettably, we cannot accept returns or issue refunds for:
- Consumables
- Magazines
- Sanitary Goods
- Liquids
- Products marked "clearance" and "final sale"
- Shipping and Handling Charges
- Membership Fees
Products shipped to an incorrect address provided by the customer are non-refundable. If the product is returned due to misdirection, a refund can be provided, subject to review and approval.
Items on Sale
Items purchased on sale or during promotions are refundable based on the sale price, not the original non-sale value. Items marked "clearance" and "final sale" are non-refundable.
All Other Inquiries
For any other questions about our Return and Refund Policy, feel free to email us at support@epicfindings.com. We're here to assist you with a smile!