Q: How long do I have to return an item? A: You have a generous 30-day window from the original delivery date to initiate a return for a refund or exchange.
Q: How do I start the return process? A: Simply request a return through our contact section to receive a return merchandise authorization (RMA) number. Returns without an RMA number may experience processing delays and are subject to approval.
Q: Is there a cost associated with returning an item? A: No, we provide a pre-paid shipping label at no cost to you when you request an RMA. Your items must be returned in their original, unaltered condition.
Q: How can I exchange an item? A: We offer two options for exchanges:
- Choose Your Happy Swap: Pick another product of equal or lesser value.
- Upgrade Delight: Opt for a fancier item with a higher price tag. Please note, you'll be responsible for covering the price difference.
Q: When can I expect my refund? A: After thorough examination and processing, refunds will be credited within 3 – 5 business days. Refunds will be issued exclusively to the original payment method.
Q: What if I haven't received my refund after 5 business days? A: If this happens, we recommend reaching out to your bank or payment processing company. Financial institutions may exercise caution by holding funds, contributing to potential delays. Your patience during this process is appreciated.
Q: What should I do if my product arrives damaged? A: If your product suffered damage during transit, snap some pictures of the damage and keep all packaging intact. Contact us at support@epicfindings.com, and we'll guide you on how to proceed with the return.
Q: Can I return an item after the 30-day window? A: Returns beyond 30 days will be considered on an individual basis. No shipping labels will be provided for items returned after this period, and restocking fees may apply. For items valued over $75.00, consider a traceable shipping service or purchasing shipping insurance.
Q: Are there items that cannot be returned? A: Yes, we regret that we cannot accept returns or issue refunds for consumables, magazines, sanitary goods, liquids, products marked "clearance" and "final sale," shipping and handling charges, and membership fees.
Q: How are sale items handled in returns? A: Items purchased on sale or during promotions are refundable based on the sale price, not the original non-sale value. Items marked "clearance" and "final sale" are non-refundable.
Q: Where can I get more information or assistance? A: For any other questions about our Return and Refund Policy, feel free to email us at support@epicfindings.com. We're here to assist you with a smile!